1. Who We Are
The Window Guys ("we," "us," "our") is a residential window cleaning service based in Milton, Ontario, Canada. We operate the website thewindowguyscanada.ca and provide window cleaning services across the Greater Toronto Area.
For privacy-related questions, contact us at info@thewindowguyscanada.ca or (647) 553-1021.
2. What Information We Collect
We collect only the minimum information needed to provide our service:
- Name: to address you properly when we call back
- Phone number: to call you with your quote and confirm bookings
- Address or city: to determine service coverage and pricing
- Optional message: if you choose to provide details about your home
We do not collect: government IDs, social insurance numbers, payment card details (we accept Interac e-Transfer and cash only), or any other sensitive personal information.
Our website may automatically collect anonymous technical information (IP address, browser type, pages visited) through analytics tools (Google Analytics). This information is not linked to your identity.
3. Why We Collect Your Information
We use your information for one purpose: to provide window cleaning service to you. Specifically:
- To respond to your quote request
- To confirm and schedule your service
- To send service reminders (booking confirmations, day-before reminders)
- To follow up after service (review requests, seasonal re-booking reminders)
We do not use your information for: marketing campaigns to non-customers, profiling, third-party advertising, or any purpose unrelated to delivering our service to you.
4. Who We Share Your Information With
We do not sell, rent, or trade your personal information. Ever.
We share your information only with the minimum necessary service providers:
- Form submission processor (Formspree): receives your form submissions and forwards them to our email
- Email service provider: stores and delivers email communications
- Hosting provider (Netlify): hosts our website
We do not share your information with advertisers, marketing companies, or any third party except as required by law.
5. How We Protect Your Information
We use industry-standard security measures to protect your information:
- All website traffic encrypted with HTTPS/TLS
- Form submissions transmitted securely
- Two-factor authentication on administrative accounts
- Strong passwords with password manager
- Limited internal access — only the owner has access to customer data
While we take reasonable security measures, no system is 100% secure. In the unlikely event of a data breach, we will notify affected customers and the Office of the Privacy Commissioner of Canada as required by law.
6. How Long We Keep Your Information
We keep customer information for as long as you are an active customer plus 2 years afterward for legitimate business purposes (accounting, dispute resolution, follow-up service offers). You can request earlier deletion at any time.
Quote requests that don't lead to a booking are retained for 6 months and then deleted.
7. Your Rights Under PIPEDA
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access: request a copy of personal information we hold about you
- Correct: request correction of inaccurate or incomplete information
- Delete: request deletion of your information (subject to legal retention requirements)
- Withdraw consent: opt out of communications at any time
- Complain: file a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, email us at info@thewindowguyscanada.ca. We respond within 30 days.
8. Cookies and Analytics
Our website uses minimal cookies:
- Essential cookies: required for the website to function (e.g., form submission)
- Analytics cookies: anonymous traffic analytics through Google Analytics (no personally identifiable information)
We do not use advertising cookies, tracking pixels for third-party marketing, or cross-site tracking. You can disable cookies in your browser settings if you prefer — the website will still function for browsing and quote requests.
9. Children's Privacy
Our services are intended for homeowners (adults). We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us immediately so we can delete it.
10. Changes to This Policy
We may update this privacy policy occasionally. Material changes will be communicated via our website or directly to customers. The "Last updated" date at the top of this page reflects the most recent revision.
11. Contact Us
Questions or concerns about this privacy policy or your information?
- Email: info@thewindowguyscanada.ca
- Phone: (647) 553-1021
- Mail: The Window Guys, Milton, ON, Canada
If you're not satisfied with our response, you can file a complaint with the Office of the Privacy Commissioner of Canada.